Terms & conditions
- At HouseClap, our Handymen are responsible for generating and issuing invoices. However, all charges are moderated to avoid over-billing.
- On successful completion of a task, payment must be made in full directly to HouseClap via Mobile Money or by cheque written in the name of HouseClap.
- HouseClap provides a 30-day warranty on all services rendered and a free re-work if the client is unsatisfied with the delivery of a Handyman.
- All questions, complaints, comments and suggestions about services rendered should be sent to us within 72 hours of the service. Please call our customer support on 024 894 5632, WhatsApp us on 024 894 5632 or email info@houseclapgh.com.
- Once a Handyman arrives for duty, a minimum charge of GH₵200.00 applies if no work, or very little work, is done. This minimum service fee is mandatory.
- HouseClap will not be liable for any misconduct, over-billing, service quality issues or similar on the part of a Handyman without reference to or authorisation from HouseClap. HouseClap has no control over such situations or conditions.
- HouseClap Handymen work only under your supervision, or that of a supervisor you assign. Please make sure the Handyman is properly supervised for the whole job.
- We strongly recommend moving delicate property and portable items to a safe place while services are carried out near them. Tell the Handyman clearly which areas of your premises they may and may not enter, and supervise the moving of sensitive items out of harm’s way.
- Any components or materials needed for the service must be provided by you, or bought with the help of our Handymen. HouseClap does not guarantee the quality of components or materials bought to complete the task. Issues with components should be taken up with the manufacturer or retail shop.
- You have every right to speak with a supervisor about pressing matters that cannot wait. Call the customer support line.
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