1. At HouseClap, our Handymen are responsible for the generation and issuance of invoices. However, all charges are moderated to avoid over billings.
2. On successful completion of a task, payment must be made in full directly to HouseClap via Mobile Money or cheque written in the name HouseClap.
3. HouseClap provides a 10 day warranty on all services rendered and a free re-work if client is unsatisfied with the delivery of a Handyman.
4. All questions, complaints, comments and suggestions related to our services rendered should be addressed to us within 72 hours of the service. Please call our customer support at (+233) 0303969645, via WhatsApp @ (+233) 0200054188 or mail us at info@houseclapgh.com
5. Once a Handyman arrives for duty, a minimum charge of GH¢30.00 is applicable if no or very little work is done. (Note: This minimum service fee is mandatory)
6. Please be advised that HouseClap will not be liable to any acts of misconduct, over billings, service quality or anything of that sort on the part of a Handyman without reference to or authorization from HouseClap. HouseClap has no control over such situations or conditions.
7. HouseClap Handymen work only under your supervision or a supervisor assigned by you. You are advised to ensure a proper supervision of the Handyman throughout his/her entire duty.
8. We strongly recommend that your delicate properties and portables are moved to a safe location during delivery of services around their locations. State clearly to the Handyman authorized and unauthorized locations of your premises. Also ensure the supervision of moving sensitive items out of harm’s way.
9. All components or materials that may be required in the course of the service must be provided by you or by the help of our Handymen. However, HouseClap does not guarantee the quality of components or materials bought for the completion of the task. All issues pertaining to components bought should be addressed to manufacturers or retail shops.
10. You have every right to demand to speak with a supervisor concerning very pressing matters which cannot wait to be addressed by calling the customer support line.